Home News & Updates Ethiopian Airlines clarifies Harun Maalim's JKIA issue

Ethiopian Airlines clarifies Harun Maalim’s JKIA issue

Ethiopian Airlines have on Thursday come clean on the issue of Harun Maalim Hassan who was left stranded at JKIA airport in Nairobi.

Addressing the issue on social media, Ethiopian Airlines clarified that Mr. Harun Maalim Hassan was not accepted due to misinformation.

They continued by saying that they are working on the recovery and hope that Harun will accept their apology and offer.

Ethiopian Airlines have on Thursday come clean on the issue of Harun Maalim Hassan who was left stranded at JKIA airport in Nairobi.

Addressing the issue on social media, Ethiopian Airlines clarified that Mr. Harun Maalim Hassan was not accepted due to misinformation.

They continued by saying that they are working on the recovery and hope that Harun will accept their apology and offer.

The Airline finally assured its esteemed clients that the encounter does not define their service.

Also read: Ethiopian Airlines heading to Nairobi involved in an accident

“Mr. Harun Maalim Hassan booked on ET309/27Aug19, Nairobi-Addis was not accepted due to miscommunication.

We’ve been working on the recovery & hope Mr. Hassan will accept our apologies & offer. We assure the encounter does not define our standard of service.”

Mr. Harun’s case was highlighted by the author and social justice communicator himself who said he was denied to travel to the USA because he was on a wheelchair.

He further pointed out at one customer service lady who he described as being rude and left him with no provision for assistance.

“Today was denied to travel 2 USA by @flyethiopian bcoz of my wheelchair.

Also read: Ethiopian Airline crash:fresh details emerge

The lady in yellow was rude & insensitive. She said no provision for assistance. They left me alone& stranded with no options.” Said Harun.

Berryl Achieng
Kenyan news interests me a lot but I also keep tabs on other news making headlines in Africa and around the world.

Subscribe to our newsletter

To be updated with all the latest news, offers and special announcements.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisment -

Most Popular

Luis Suarez to rejoin group after testing negative

Former Barcelona striker Luis Suarez is set to rejoin teammates at Atletico Madrid after testing negative for COVID-19.The news was confirmed by the club...

Kenyatta University staff and students involved in an accident

Several students and staff from the Kenyatta university were involved in an accident along the Kibwezi-Kitui road.The staff and students managed to come out...

A record 11,324 COVID-19 recoveries confirmed in Kenya

Kenya has on Thursday confirmed a record 11,324 COVID-19 recoveries in the last 24 hours as confirmed by the Ministry of Health.The new recoveries...

BBI:Mudavadi calls out DP Ruto for taking Kenyans in circles

ANC party leader Musalia Mudavadi has teared into DP William Ruto for taking Kenyans in circles over the BBI debate.Taking on social media, Mudavadi...