The government has on Tuesday promised to deal with the ongoing congestion at Jomo Kenyatta International Airport (JKIA).
Through the government spokesperson, the congestion has been attributed to health monitoring including vaccination and PCR checks, ongoing upgrade of terminal 1B and 1C mean to improve customer experience and departure of wide airlines at the same time.
“Recent congestion at JKIA during peak hours has been of concern to many travelers. As Government, we wish to inform all travelers that every effort is being made to rectify the situation.
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The congestion has been as a result of; Health monitoring where Vaccination and PCR checks have created temporary queues.
Upgrading of the facilities at JKIA which has caused the closure of Terminal 1B and 1C for rehabilitation & facelift to improve customer experience at the Airport. Currently only Terminal 1A and Terminal 2 are in use. The wide body airlines all departing around the same time.” Said Spokesperson GoK.
In order to improve service delivery, officers from Port Health, Kenya Airport Authority (KAA) and Kenya Civil Aviation Authority (KCAA) will embark on education drive meant to educate passenger on travel requirements.
Secondly, wide body airlines have been distributed between terminal 1A and T2 as rehabilitation of other terminals continue.
“To mitigate the congestion, Port health officers, Kenya Airports Authority, (KAA), Kenya Civil Aviation Authority (KCAA) and the Ministry of Health are communicating health requirements in advance to make the passengers aware of requirements to ensure they have the right documents before arriving at the airport.
Airlines, including wide body aircraft, have been distributed between Terminal 1A and T2 where T2 hosts Emirates and Qatar effectively helping to reduce the congestion. It is expected that once the rehabilitation of terminals,1B and 1C is complete the congestion will automatically ease.” Said Spokesperson GoK