Kenya Power confirms delays in prepaid and postpaid bills

Kenya Power and Lightening Company (KPLC) has on Thursday confirmed delays in generation of Prepaid token and payment of postpaid bills.

“We would like to inform our customers that we are experiencing a technical hitch that is affecting prepaid token generation and postpaid bill payment.” Said KPLC

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In the alert, KPLC noted that it has identified the issue and that their technical team is working to resolve it as soon as possible.

“Our team has identified the issue and restoration of normal services is currently in progress so that customers can access the affected platforms soon.” Said KPLC

The news comes at a time when the power distributors are under investigation for the recent blackouts in the country.

Several top managers are being quizzed over the matter which could be a silent boycott following changes by the government.

President Uhuru Kenyatta promised Kenyans a drop in electricity prices following the effects of COVID-19 pandemic that Kenyans were still recovering from.

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