The Nairobi Metropolitan Services, NMS has apologized over the Pumwani Maternity Hospital incident as they confirmed new changes.
In a statement, NMS regret the incident of a mother delivering outside the gates of the hospital confirming that it took place when the nurses when on a legal go-slow.
“Nairobi Metropolitan Service regrets the incident of a mother delivering at the gates of Pumwani Hospital. It has since been confirmed that this took place on Sunday 13th September, 2020 two days after nurses began a legally notified go-slow, which has since ended after NMS and Health workers agreed to a return to work formula.” Said NMS
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They however note that essential services were still being offered at the facility as they commend the nurse who rushed to assist the mother.
“The security guard denied the patient access to the premise in a very unfortunate incident before a nurse at the maternity ward was notified of the occurrence and rushed to the scene to assist to the delivery and admission to the maternity ward.” Said NMS
Moving forward they will train office front office staff and have since changed the security team in charge and set up a Customer care desk at the facility.
The National Police Service will from now henceforth take control of security of Pumwani Hospital, Mbagathi and Mama Lucy Hospital to avoid service disruptions.