SGR tickets will no longer have the two month validity period but instead they will only be valid for five days.
In new changes announced by Kenya Railways, the new validity period has been attributed to the current economic restrictions imposed by the government that may see some customers stay with the tickets in case of a lockdown.
The passenger train services resumed on Monday after the government restricted movement in and out of Nairobi and Mombasa following the coronavirus outbreak.
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Many customers had already bought the tickets and were forced to schedule for a refund or reschedule their trips.
Kenya Railways however called to an end to refunds paving way for reschedules only.Customers who failed tor reschedule risked losing the whole amount.
The standard policy in place stipulates a 30% fee on any refund and 10% fee on reschedules.
In a number of changes imposed by the state agency, passengers at the moment have to adhere to a number of requirements including sanitizing once at the station, wearing of masks at all time and checking of temperature.
“We strongly urge our customers to arrive at the station at least 2 hours before departure in order to comply with the necessary procedures that have been put in place to curb the spread of Covid-19.” Said Kenya Railways
Coaches have cut down their normal numbers in order to maintains social distance with an additional coach set aside as an isolation centre.