NTSA Kenya has notified members of the public that the ban on Modern Coast bus has not been lifted.
The clarification by the National Transport Safety Authorities follows an earlier notice issued by the bus company that the ban had been lifted.
Posting a letter purported to be from NTSA, it said that they had lifted the ban on 43 out of 74 vehicles presented for inspection.
- Frustration as Modern Coast fails to refund passengers
- Modern Coast passengers stranded, Mombasa office closed
- NTSA suspends Modern Coast license over recent accidents
In addition to that, the drivers from the company had complied with their directives to their satisfaction.
Addressing the said letter, the company informed its esteemed company that they will update them shortly on the way forward.
“To our customers, we would like to clarify that we received the letter below from @ntsa_kenya lifting our suspension hence resumption of operation.
Please note that the earlier communication was based on the letter below. We shall update and advise on the way forward shortly.”
On Monday customers thronged their Mombasa office to get claim their refund but to no avail.
They were responding to a notification by the bus company that they will refund all their customers via Mpesa from Monday 16th December.
Angered by failure to get any response, the customers citing inconvenience caused as they had already made plans for the month.