Thursday, February 22, 2024

Kenya Railways confirms a system hitch

Kenya Railways though a statement has on Thursday evening confirmed a system hitch affecting the purchase of tickets.

The State corporation noted that the system hitch was caused by an outage from the service provider’s side.

“We are experiencing a system hitch affecting purchase of tickets by customers. This is due to an outage on our service provider’s network,” said Kenya Railways.

The statement continued by confirming that they are working with the service providers to restore normalcy as they apologized for any inconvenience caused.

“We are working with the service provider to restore normalcy as soon as possible. We apologize for the inconvenience caused.” read the statement.

Kenya Railaws now joins other major services and companies that experienced system failures including Kenya Power and e-Citizen portal.

Speaking during an interview, ICT CS Eliud Owalo confirmed that the e-Citizen platform was hacked but no data was deleted or accessed.

Bank, mobile and Safaricom services were also affected during the day with users confirming delays and total system failures.

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