Monday, June 17, 2024

NTSA declines to renew Bolt’s operating license

The National Transport and Safety Authority (NTSA) has declined to renew the operating license of taxi hailing service Bolt due to a number of offenses.

NTSA has received a number of complaints from drivers and their representatives regarding alleged non-compliance and violation of the provision of Transport Network Companies (TNC), Owners, Drivers and Passengers Regulations, 2022.

Above all, Bolt has been accused of imposing illegal booking fees and concerning commission charges which has caused significant concerns among the driver community.

Through a statement, NTSA has requested Bolt to provide a concrete plan of action outlining steps it intends to rectify the situation, breakdown the commission rates currently being used, explain the rational e behind the commission rates and cease the illegal booking fee.

The agency also called on the taxi company to hold a meeting with the drivers and resolve all grievances tabled before them but until then, their license will not be renewed.

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