The National Transport and Safety Authority (NTSA) has declined to renew the operating license of taxi hailing service Bolt due to a number of offenses.
NTSA has received a number of complaints from drivers and their representatives regarding alleged non-compliance and violation of the provision of Transport Network Companies (TNC), Owners, Drivers and Passengers Regulations, 2022.
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Above all, Bolt has been accused of imposing illegal booking fees and concerning commission charges which has caused significant concerns among the driver community.
Through a statement, NTSA has requested Bolt to provide a concrete plan of action outlining steps it intends to rectify the situation, breakdown the commission rates currently being used, explain the rational e behind the commission rates and cease the illegal booking fee.
The agency also called on the taxi company to hold a meeting with the drivers and resolve all grievances tabled before them but until then, their license will not be renewed.